FREE SHIPPING & RETURNS (on Meters) on orders over $50 in the USA. (USPS)
Free Return policy: Domestic meters can be ordered risk free for 30 days.
If you would like to return it, simply email us and we'll email you a return label. You will be responsible for packing, taping, and getting it to UPS or US mail service. The meter must contain the original box and all that comes with it or there will be a restocking fee of up to 15%.
We ship via USPS or UPS shipping. You may choose at checkout.
Shipping outside the USA will have these options with prices at checkout:
- First Class Mail for $10 on orders under $50 (intended for battery kits & screen protectors)
- Priority Mail International: $29 FLAT RATE (Limited Online Tracking)
- USPS Express Mail: $49 FLAT RATE (Global Online Tracking)
- UPS Expedited: 2-5 Business Days - Delivery by end of day
- UPS Express: 1-3 Business Days - Delivery by end of day
- UPS Saver: 1-3 Business Days - Delivery by end of day
Priority Mail International
This is our least expensive option, but not always recommended. It leaves our facility and gets tracked as proof of shipment and it has left the US. But beyond that, it's really in the hands of your own country, customs, and your local mail service. Once we show it shipped, the responsibility of the shipment is in your hands. The US Post says 6 weeks, but that's not guaranteed by them or by KestrelMeters.com. We can't even guarantee it will get there! So, while we have not lost a package, we've had quite a few upset customers on the time it takes to get there. If you really want to know you'll get it and track it... Choose UPS at checkout.
USPS Express Mail
USPS Express Mail is our recommended international shipping service. It features date-certain delivery in 1-3 business days* to more than 190 countries. It also features Global Tracking to your door. The Priority Mail option can be very slow, up to 6 weeks delivery and while we've never lost one, it can take a long time.
**Orders $1500 and over must choose USPS Express Mail or UPS, to minimize the risk of losing the package.
WE DO NOT SHIP TO AUSTRALIA
Australia: To find a dealer, please visit www.KestrelMeters.com.au Kestrel meters from the USA do NOT come with a C-Tick, which is required to be imported to AU.... Warranty without a C-Tick will not be covered through the AU distributor and will not be their responsibility.
We hear from those who bought Kestrel meters on eBay to send to AU and they get lost at customs. We cannot help with this.
In order to receive a unit with the required C-Tick, you must purchase it from an authorized Australian retailer/distributor. You cannot purchase these meters in the USA or anywhere else. If a meter is shipped to you from the USA, you risk the meter being destroyed at customs.
If you are in Australia and have a warranty issue on a meter without a C-tick, you will need to go though the manufacturer, here in the USA, visit Nkhome.com
TAX: We do not manage any international tax or VAT collections.
Warranty: While warranty issues are very rare with Kestrel Meters, it can happen. All orders shipped outside the US will be covered by the 5 year warranty, however they would be required to be shipped to Nielsen Kellerman in Philadelphia, PA USA at your cost.
International Shipping: All International shipments could be held for customs for any reason. Kestrelmeters.com will not be responsible for any lost or held shipments out of the United States. Customer will be responsible for all customs fee's.