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Warranty

All Kestrel Pocket Weather Meters are made in the USA and covered by a 5-year warranty against manufacturing defects. Additionally, every single Kestrel manufactured is calibrated for every single value, either directly against NIST-traceable standards or against an intermediary standard that is calibrated daily. Every unit is shipped with a FREE Certificate of Conformity that states what calibrations were performed, and the certified performance specifications.

 

Kestrel Meters Manufacturer's Warranty

In a move that further bolsters Nielsen-Kellerman's confidence in their Kestrel Meter product offerings, the manufacturer has announced an increased warranty period of five years, as compared to the two-year warranty previously offered. The five-year warranty period paired with satisfaction guarantees and lifetime trade-in/trade-up privileges provide Kestrel customers with the best product support available.

Kestrel Meters. Accurate, robust and reliable. Made in the USA. And now with a five-year warranty period.

For more information on Calibrations, Certifications and Service, as well as the Nielsen-Kellerman's Customer Care Program, please visit NK here

 

Nielsen-Kellerman Plain Language Warranty

Nielsen-Kellerman does not believe in "disposable electronics." We know our products don't lead a pampered life, and we design them for years of performance in tough conditions. Nielsen-Kellerman guarantees every product to be free of defects in materials and workmanship for a period of FIVE YEARS from your date of purchase. We will repair or replace any defective product or part when notified within the warranty period, and will return the product via domestic ground shipping at no charge. The following issues do not result from a manufacturing defect and are not covered under this warranty:
  • Damage due to improper use or neglect (including corrosion)
  • Impact damage
  • Modifications or attempted repairs by someone other than an authorized NK repair agent
  • Impeller failure not caused by a manufacturing defect
  • Normal wear from use of the product
  • Failed batteries
  • Re-calibration beyond 30 days from your date of purchase

Your warranty period will be measured from your date of purchase. The best way to ensure full warranty coverage is to REGISTER your Nielsen-Kellerman product promptly (via the provided form or website). We keep your registration information strictly confidential and do not sell it, share it, or use it for anything but product-related information bulletins (which you may decline receiving). If you do not register and cannot provide proof of purchase, your warranty period will be measured from our date of manufacture (by serial number), which may be well before your purchase date.

We request that you contact Nielsen-Kellerman if you feel your product is not working properly. They can often solve product issues by phone or e-mail, saving you the time and expense of returning the unit. If they require the product to be returned, we will issue a Return Authorization to expedite the handling of your warranty claim.

Our minimum charge to test a unit and process a repair is $25. To avoid paying this charge unnecessarily, please perform simple troubleshooting before you send in your product.

Okay, time for the unavoidable legalese: Except as otherwise provided herein, no other warranties, expressed or implied, are made with respect to these products, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. Nielsen-Kellerman assumes no liability for any damages, losses, or expenses resulting directly or indirectly from product use.